Returns and Refunds

Last Updated: 12 June 2023 

Thank you for shopping at (the "Website"). This Returns and Refunds Policy outlines the procedures and conditions for returning goods and receiving refunds. By making a purchase on our Website, you agree to the terms and conditions outlined in this policy.

  1. Delivery and Acceptance

1.1 Delivery Responsibility

The Company will arrange the delivery of the Goods to the address specified and agreed upon by the Customer. The Customer must be present to accept the delivery.

1.2 Delayed Delivery

The Company shall not be liable for any delay in delivery caused by a Force Majeure Event or the Customer's failure to provide adequate delivery instructions or any other relevant instructions.

1.3 Delivery by Sub-contractor

The Company utilizes a sub-contractor for deliveries within the pre-agreed delivery times.

1.4 Failure to Accept Delivery

If the Customer fails to accept delivery of the Goods when they are ready for delivery, or if the Company or its sub-contractors are unable to deliver the Goods on time due to the Customer's failure to provide appropriate instructions, documents, licenses, or authorizations, the risk of the Goods shall pass to the Customer, including any loss or damage. In such cases, the Goods shall be deemed to have been delivered.

1.5 Customer's Responsibility

If the Company agrees to deliver a product without installation service, it is the Customer's responsibility to ensure that suitable freezer storage is available, if necessary, and that fully briefed personnel are available for handling. The Company accepts no responsibility for losses or breakages following delivery and acceptance of the Goods.

  1. Non-Delivery

2.1 Failure to Deliver

If the Company or its sub-contractors fail to deliver the Goods for any reason, the Customer will be issued a full refund or offered a replacement product at a cost not exceeding the initial price paid for the Goods. The replacement will be scheduled for another date within 6 months of the initial Order date.

2.2 Notice of Non-Delivery

If the Customer has requested delivery of the Goods, the Company or its sub-contractors shall not be liable for any non-delivery unless the Customer provides written notice to the Company within 5 days of the expected delivery date. The Company's liability for non-delivery shall be limited to replacing the Goods within a reasonable time or issuing a credit note for the Contract price against any invoice raised for such Goods.

  1. Returns and Refunds

3.1 Eligibility for Returns 

Certain types of Goods are exempt from being returned, including perishable items or products that have been personalized or customized specifically for the Customer.

  1. Contact Information

If you have any questions or concerns regarding our Returns and Refunds Policy, please contact us at:


Please note that this policy may be subject to change without prior notice. It is your responsibility to review this policy periodically for any updates or modifications.