Thank you for shopping at www.vodkaluge.co.uk (the "Website"). This Shipping Policy outlines the procedures and conditions regarding the delivery of goods. By making a purchase on our Website, you agree to the terms and conditions outlined in this policy.
- Delivery Arrangements
1.1 Delivery Address The Company will arrange the delivery of the Goods to the address previously specified and agreed upon by the Customer during the ordering process.
- Delivery Time
2.1 Approximate Delivery Dates Any dates quoted for delivery are approximate only. The time of delivery is not of the essence, and the Company shall not be held liable for any delay in the delivery of the Goods caused by a Force Majeure Event or the Customer's failure to provide adequate delivery instructions or any other relevant instructions.
2.2 Delivery by Sub-contractor The Company utilizes a sub-contractor to make deliveries within the pre-agreed delivery times.
- Failure to Accept Delivery
3.1 Customer's Responsibility If for any reason the Customer fails to accept delivery of any of the Goods when they are ready for delivery, or if the Company or its sub-contractors are unable to deliver the Goods on time due to the Customer's failure to provide appropriate instructions, documents, licenses, or authorizations, the risk in the Goods shall pass to the Customer, including any loss or damage. In such cases, the Goods shall be deemed to have been delivered.
- Product Delivery without Installation Service
4.1 Customer's Responsibility When the Company agrees to deliver a product without an installation service, it is the Customer's responsibility to ensure that suitable freezer storage is available, if necessary, and that fully briefed personnel are available for handling. The Company accepts no responsibility for losses or breakages following delivery and acceptance of the Goods.
5.1 Failure to Deliver If the Company or its sub-contractors fail to deliver the Goods for any reason, the Customer will be issued a full refund or offered a replacement product at a cost not exceeding the initial price paid for the Goods. The replacement will be scheduled for another date within 6 months of the initial Order date.
5.2 Notice of Non-Delivery If the Customer has requested delivery of the Goods, the Company or its sub-contractors shall not be liable for any non-delivery unless the Customer provides written notice to the Company within 5 days of the expected delivery date. The Company's liability for non-delivery shall be limited to replacing the Goods within a reasonable time or issuing a credit note for the Contract price against any invoice raised for such Goods.
- Contact Information
If you have any questions or concerns regarding our Shipping Policy, please contact us at:
Please note that this policy may be subject to change without prior notice. It is your responsibility to review this policy periodically for any updates or modifications.
Last Updated: 12 June 2023