Shipping policy

The Company shall arrange delivery of the Goods to the Customer at an address previously specified and agreed by the Customer.

 

  1. Any dates quoted for delivery are approximate only, and the time of delivery is not of the essence. The Company shall not be liable for any delay in delivery of the Goods that is caused by a Force Majeure Event or the Customer's failure to provide the Company with adequate delivery instructions or any other instructions that are relevant to the supply of the Goods.
  2. The Company uses a sub-contractor to make deliveries within the pre-agreed delivery times.
  3. If for any reason the Customer fails to accept delivery of any of the Goods when they are ready for delivery, or the Company or its sub-contractors are unable to deliver the Goods on time because the Customer has not provided appropriate instructions, documents, licenses or authorizations, risk in the Goods shall pass to the Customer (including for loss or damage) and the goods shall be deemed to have been delivered.
  4. When the company agrees to deliver a product but without an installation service it is the Customer’s responsibility to ensure that suitable freezer storage is available if necessary, and fully briefed personnel are available for handling. The Company accepts no responsibility for losses or breakages following delivery and acceptance of the Goods.
  5. If the Company or its sub-contractors fail to deliver the goods, for whatever reason, the Customer will be issued with a full refund, or offered a replacement product at a cost not exceeding the price initially paid for the Goods, at another date within 6 months of the initial Order date. If the Customer has requested delivery of the Goods the Company shall not, nor shall any of its sub-contractors, be liable for any non-delivery of Goods (even if caused by the Company’s negligence) unless the Customer gives written notice to the Company of the non-delivery within 5 days of the time when the Goods should have been received. Any liability of the Company for non-delivery of the Goods by the Company or its sub-contractors shall be limited to replacing the Goods within a reasonable time or issuing a credit note for the Contract price against any invoice raised for such Goods.